When you train a new team member, you explain how things are done. Do the same with Nilo. Write down your business rules once and every email, reply, or summary follows them — without you having to repeat yourself.
Like training a team member — except this one never forgets.
In plain language: "When a customer asks for a refund under €50, approve it right away and include our return policy link. Over €50, ask for the order number and pass it to a manager."
The next time that situation comes up — drafting a reply, composing an email, writing a summary — Nilo applies your rule automatically.
Your process changes? Update the rule in one place. From that moment on, Nilo follows the new version.
You sell products online and get refund requests every week. Your rule is simple: under €50, approve it immediately and send the return policy; over €50, ask for the order number and escalate. You write that down once. From now on, when a refund request comes in, Nilo drafts the right response — following your exact rules every time, without you having to look anything up.